Know Your Customer policy

As a service provider E-Gambling Montenegro is required by international laws and anti-money-laundering regulations to have a so called Know-Your-Customer policy in place. Client agrees to actively assist and to provide true and complete information and documentation about business activities and involved parties. Such information includes proof of identity (like passport scans) and proof of address (like utility bills) but depending on the selected services and jurisdictions shall not be limited to the aforementioned.

Limited liability policy

Client limits the liability of E-Gambling Montenegro to the services, work and goods ordered and paid. E-Gambling Montenegro and client agree that E-Gambling Montenegro will not be involved into use of any services, work and goods, that E-Gambling Montenegro has no personal interest, insight, control or influence into client's business operations. Client indemnifies E-Gambling Montenegro from any and all liability resulting from using the services, work and goods, not limited to but especially from operating companies. In case of disputes between E-Gambling Montenegro and client, client agrees the maximum extent of damage is limited by the order value, and cannot exceed 15.000,- Euro. E-Gambling Montenegro and client agree that the only place of jurisdiction shall be the Montenegro. Any claim or dispute must be notified to E-Gambling Montenegro in writing using the online support system within 6 months of date of the relevant order. Such notification shall only be considered as received by E-Gambling Montenegro after a confirmation message is shown to the client and a ticket number has been assigned.

Cancellation, return and refund policy

In case client performs any illegal or unethical actions E-Gambling Montenegro reserves the right to cancel the relationship and cease all administrative work. E-Gambling Montenegro is entitled to terminate or cancel services at any time and without reason with 14 days’ notice. Unless otherwise agreed client cannot cancel, exchange or return services, work and goods without written approval of E-Gambling Montenegro, as all services, work and goods are customized for the client. In case E-Gambling Montenegro initiated service actions upon signed Client Application, the respectively invoiced and paid Administration fee is refundable only if the ordered services not completed in 30 days after receiving all required and notarized documents and all necessary information is provided for E-Gambling Montenegro. If the invoiced Administration fee is not paid within 30 days, the application will be cancelled. Any invoice is not paid within 30 days after its due date, the Certificate and services will be terminated and cancelled.

Privacy policy

E-Gambling Montenegro processes, saves and uses personal data of clients, as this information is required for communication as well as preparation, execution, registration and changes of orders. Client entitles E-Gambling Montenegro to pass the necessary data for the execution of the contract to sub-contractors, government bodies or third parties who provide the services. E-Gambling Montenegro will not sell or rent data to marketing or advertising companies. To prevent unauthorized access and maintain data security E-Gambling Montenegro uses strict physical, electronic and managerial procedures. If client has questions about data of him being stored he can contact E-Gambling Montenegro at the following address: 81000 Podgorica Moskovska 65, Montenegro.

Data Protection Clause

The E-Gambling Montenegro is a data controller under the Montenegrin law. The information provided about the services requested from E Gambling Montenegro will be processed for the purposes necessary for E Gambling Montenegro to carry out its functions and meet its legal obligations. The data may be shared with third parties who fulfill a service on behalf of and under the express instructions of E Gambling Montenegro and other bodies where it is necessary to do so in order to carry out the E Gambling Montenegro’s functions and where E Gambling Montenegro is legally required or permitted to do so. E Gambling Montenegro will not discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed. However, the existence of a conviction for an offence deemed relevant by E Gambling Montenegro is a ground to refuse a certificate. Any material or information which you send to us and which we record will be treated as confidential and will only be disclosed to others where it is necessary to do so in order to carry out E Gambling Montenegro functions or where E Gambling Montenegro is required by law to disclose the information.

Fraud prevention

Applicant/Cooperating partner retrain from any kind of fraudulent activity, and pursue and take part only legitimate online gambling operation in line with the respective laws and regulations of the jurisdiction, respect the copyright principles as well as the fair and responsible play.

Communication

The official communication language is English being either verbal or written. EGM reserves the right to refuse the communication if the other party does not fulfill the necessary level of English command, or does not engage qualified interpreter. EGM also does not take any responsibility for non-adequate English translation of documents provided by other clients/parties. Adequate communication requirements apply for the customer complaints and player contacts as well.

Player complaints

Player complaints should be addressed first, and dealt primary by the directly responsible operator partner. Only in case of non-adequate player treatment or dispute can be escalated to EGM in writing with all respective explanation and documented evidences.

Reservations of service delivery

EGM reserves the right to excess the deadlines of the service package or its individual parts if the delay is proven to be caused by outside of EGM’s responsibility, i.e. is owing to authority approvals or/and bank mistakes, delay (system problem etc.) EGM also reserves the right to complete and deliver the undertaken services by all means in order to satisfy the service contract, subject to prior notification and agreement with the client.

Additional services

All additional client requests or deviation from the standard service package as well as the respective processes either initiated when ongoing or ex-post are subject to separate agreement in writing, and corresponding fees and expenses invoiced additionally.

Special services

In case of directorate and shareholder services the client must specify in advance in writing all other and specific expectations as well. (Transfer of authority/competencies, signing power, financial competencies etc.)

Termination

EGM specifically reserves the right for immediate termination of contractual relationship as well as included services for those clients who after three times notice do not pay according to the contractual obligation the overdue invoiced fees and expenses.

Accountancy and bookkeeping

EGM recommends and assists the client in the contracting process of required bookkeeping services. However EGM does not hold any responsibility regarding either parties contractual obligation or for their anyhow required communication. On the other hand in case of separate request EGM is ready to provide additional professional assistance for the client re occurring issues or might be communication problems with the bookkeeper.

Financial services

EGM recommends and assists the client in the contracting process of required banking and other financial services. However EGM does not hold any responsibility regarding either parties contractual obligation or for their anyhow required communication. On the other hand in case of separate request EGM is ready to provide additional professional assistance for the client re occurring issues or might be communication problems with the banking and financial service provider.

Others

EGM undertakes legal responsibility only in the scope of the contracted services. All other additional matters or deviation of the scope of the provided services are fully the responsibility of the client inc. all financial and legal consequences.